Service & Delivery Technician III

Albertsons•Lubbock, NM

1d•Onsite

About The Position

Albertsons Companies is hiring a Service and Delivery Technician III to provide IT support to Albertsons Market and United stores in and around Albuquerque, New Mexico, with travel to Santa Fe, Taos, and Texas markets. The role is based in Albuquerque and includes up to 25% travel. The technician deploys equipment, installs hardware and software, and troubleshoots and repairs retail technology, including computers, printers, point-of-sale systems, scales, network servers, and related hardware. The position also provides store and remote connectivity support, helps ensure systems and applications can be recovered, and works with the Support Center and corporate IT teams to resolve technology issues. The role offers opportunities to work on projects, learn new technologies, and support store directors and retail operations. Driving is required. Work may take place in a temperature-controlled environment and can involve extended periods sitting, standing, or walking, desk and computer work, and lifting equipment. Some evening and weekend work may be required.

Requirements

Excellent telephone, customer service, and problem-solving skills, including the ability to gather information and resolve high-pressure issues, including for remote locations.
Excellent communication and interpersonal skills, with the ability to explain technical information in a way customers understand.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
Ability to work independently and collaborate effectively in a matrixed organization.
Flexibility to work day, evening, and overnight shifts and provide on-call support.
Strong sense of urgency, business ethics, dependability, and follow-through.
High school graduation; a BA/BS degree is preferred. The posting also lists 3+ years of technical/training experience or hardware certifications as preferred.
Exposure to IT project implementation, 5+ years of technical systems experience, and 2+ years of technical support experience.
Good, safe driving record.
Reliable vehicle for the position.
Ability to sit, stand, or walk for extended periods, use a keyboard, telephone, and office equipment, and perform stooping, bending, twisting, and reaching as needed.
Ability to lift up to 50 pounds of equipment, with some twisting and turning during equipment installations.

Nice To Haves

BA/BS degree.
3+ years of technical/training experience or hardware certifications.
2+ years of experience with retail store systems, technology systems, and hardware.
2+ years of experience installing and configuring desktop and peripheral technology.

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway.
Repair approved standard technology hardware, including PC/server hardware, network hardware, RF hardware, and printers.
Provide complete recoverability of systems and applications and troubleshoot issues to resolution.
Install new hardware and software.
Provide IT support to customers and meet service-level agreement goals.
Provide hardware and software support for network and remote connectivity.
Maintain equipment inventory controls and follow inventory policies.
Work with the Support Center (STSC) on assignments, support issues, and concerns involving computer systems.
Coordinate with corporate IT groups to provide on-site support and technology resolutions.
Follow established repair standards and service levels.
Travel within the service area, including travel to New Mexico and Texas markets, and drive as required.
Troubleshoot, configure, and perform break-fix repairs on retail IT hardware, including computers, printers, POS systems, scales, and network servers.