2027 Service Delivery Summer Intern

Brown Brothers Harriman & Co•Jersey City, NJ

11d•Onsite

About The Position

BBH is seeking sharp minds and bold thinkers for its 10-week Service Delivery Summer Internship program. This immersive experience will provide interns with real-world operations, transformation, and technology exposure within global banking. The program is designed to identify future hires and leaders, offering hands-on learning in meaningful projects supporting the Investor Services Service Delivery division. Interns will work alongside industry leaders, receive professional development through workshops and speaker series, and participate in networking events. The role emphasizes a collaborative environment, daily in-office presence for cultural immersion and professional development, and community involvement through the BBHcares philanthropic program. The Service Delivery division acts as the operational engine for BBH, providing a unique perspective on service excellence for global clients and the organization. Interns passionate about learning different areas of banking, leading transformation, leveraging data and technology, and driving business outcomes will find this a valuable experience.

Requirements

Current junior in college, entering senior year in Fall 2027.
Background in and passion for Business, Innovation and Design, or Project Management.
Strong academic achievement as evidenced by a GPA of 3.3 or higher.
Demonstrated leadership skills through academic and extracurricular activities.
Outstanding communication skills, written and verbal; ability to explain technical issues in simple terms.
Demonstrated ability to think creatively and strategically, both independently and as part of a team.
Sound judgment and demonstrated ability to identify, escalate, and resolve problems.
Ability to prioritize competing demands and manage multiple deadlines.
Ability to analyze business processes to identify patterns, trends, and opportunities for improvement.
Experience or interest in working with large quantities of information for analysis.
Intermediate proficiency in Excel and PowerPoint - comfortable using common formulas (e.g., VLOOKUP, IF), building basic charts, and creating/manipulating pivot tables for simple analysis.
Passion and intellectual curiosity for learning, and the use of generative AI tools.

Nice To Haves

Exposure to leading edge financial services technology including Generative AI tools.

Responsibilities

Gain hands-on experience managing high-volume financial transactions with accuracy, efficiency, and a strong commitment to meeting critical deadlines.
Put analytical and problem-solving skills to work by investigating discrepancies, identifying root causes, and escalating findings when appropriate.
Build relationships across the business by communicating clearly and confidently with internal and external clients and counterparties to resolve issues and help minimize risk.
Learn what exceptional client service looks like in practice and contribute to the high-quality experience BBH delivers to clients around the world.
Share ideas to improve operational efficiency and individual productivity, contributing to department and BBH process improvement activities.
Take on specialized projects working with large data sets, uncovering meaningful insights, and helping to inform operational decisions.
Collaborate with fellow interns on a high-visibility team project and present recommendations to senior leaders.
Support the Investor Services Service Delivery division across operations and global client service.
Participate in client meetings, handle inquiries, and compile reporting.
Automate processes for operational teams, compile data, and assist with project-based documents.