Service Delivery Manager - Project Manager

Capgemini • Irving, TX

2d • $101,140 - $182,624 • Hybrid

About The Position

Capgemini is hiring an experienced Service Delivery Manager with a strong background in software development and project delivery. This hybrid role is based in Irving, Texas. The position owns day-to-day project execution, coordinating customer, market, Capgemini delivery, and business analyst teams to deliver against approved scope, milestones, and program schedules. The manager monitors workstreams, dependencies, risks, and issues; drives corrective actions and escalations; and provides timely status updates to stakeholders. The role also partners with business analysts to clarify requirements and enable downstream delivery, follows Capgemini governance and delivery processes, and represents the company in onsite customer interactions. Candidates should bring extensive service delivery and project management experience, particularly with global QSR or retail enterprise deployments and custom-developed enterprise applications. The base compensation range is $101,140–$182,624, with potential eligibility for additional variable compensation. Capgemini describes itself as a global business and technology transformation partner with 340,000 team members in more than 50 countries.

Requirements

• 15+ years of relevant experience as a Service Delivery Manager.
• Hands-on experience leading global, multi-market deployments of solutions for large QSR or retail enterprises.
• Experience as a project manager with delivery experience, preferably in the retail domain.
• Proven track record of turning around challenging projects.
• Strong experience managing custom-developed enterprise applications.
• Strong experience managing global onshore-offshore delivery teams.
• Demonstrated ability to drive execution alongside governance or reporting.
• Strong understanding of SDLC, delivery lifecycle, and engineering workflows.
• Experience handling performance management and delivery escalations.

Responsibilities

• Own day-to-day project execution and ensure delivery aligns with approved scope, milestones, and the overall program schedule.
• Coordinate Customer teams, Market teams, Capgemini delivery teams, and Business Analysts to ensure alignment.
• Track project plans, milestones, and critical paths; identify schedule risks and drive corrective actions.
• Manage cross-team dependencies and follow up with Capgemini teams and Business Analysts to remove impediments.
• Monitor execution across workstreams, follow up with delayed delivery teams as needed, and ensure progress issues are escalated and resolved promptly.
• Provide timely, structured status updates that communicate progress, risks, dependencies, and mitigation plans.
• Own issue triage and escalation, engaging appropriate stakeholders to resolve issues and maintain delivery momentum.
• Partner with Business Analysts to clarify requirements, understand dependencies, and enable downstream teams to proceed.
• Follow Capgemini delivery processes, governance standards, and agreed ways of working.
• Represent Capgemini professionally in onsite interactions and build working relationships with customer and market stakeholders.

Benefits

• Paid time off, including vacation (12–25 days depending on employee grade), company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans, such as a 401(k) in the U.S.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed