Service Delivery Manager - Project Manager

Capgemini•Irving, TX

1d•Hybrid

About The Position

Capgemini is hiring an experienced Service Delivery Manager with a strong software development background to lead day-to-day project execution. The role ensures delivery remains aligned with approved scope, milestones, and the overall program schedule. It serves as a primary coordination point among customer teams, market teams, Capgemini delivery teams, and Business Analysts, keeping stakeholders aligned and delivery moving forward. The manager tracks project plans, milestones, and critical paths; identifies timeline risks and drives corrective action; manages cross-team dependencies and impediments; and monitors execution across workstreams. The role also provides structured status updates, owns issue triage and escalation, partners with Business Analysts to clarify requirements, and follows Capgemini delivery processes and governance standards. The manager represents Capgemini in onsite interactions and builds strong working relationships with customer and market stakeholders. This is a hybrid role based in Irving, Texas. The posted base compensation range is $101,140–$182,624. The position may be eligible for variable incentives, bonuses, or commissions. Capgemini describes a benefits package for regular, full-time employees that may include paid time off, holidays, personal days, sick leave, medical, dental and vision coverage, retirement savings plans, life and disability insurance, and employee assistance programs; availability depends on local policy and eligibility.

Requirements

15+ years of relevant experience as a Service Delivery Manager.
Hands-on experience leading global, multi-market solution deployments for large QSR or retail enterprises.
Experience orchestrating cross-functional deployment PODs and partnering with Product and Engineering.
Experience engaging global brand and market leadership to deliver outcomes at pace and scale.
Project management experience with delivery experience, preferably in the retail domain.
Proven track record of turning around challenging projects.
Strong experience managing custom-developed enterprise applications.
Strong experience managing global onshore-offshore delivery teams.
Demonstrated ability to drive execution alongside governance or reporting.
Strong understanding of the SDLC, delivery lifecycle, and engineering workflows.
Experience handling performance management and delivery escalations.

Nice To Haves

Project management and delivery experience in the retail domain.

Responsibilities

Own day-to-day project execution and ensure delivery aligns with approved scope, milestones, and the overall program schedule.
Coordinate among customer teams, market teams, Capgemini delivery teams, and Business Analysts.
Track project plans, milestones, and critical paths; identify timeline risks and drive corrective actions.
Manage cross-team dependencies and follow up with delivery teams and Business Analysts to remove impediments.
Monitor execution across workstreams and ensure delivery issues are escalated and resolved quickly.
Provide timely stakeholder status updates covering progress, risks, dependencies, and mitigation plans.
Own issue triage and escalation and work with stakeholders to drive resolution.
Partner with Business Analysts to clarify requirements and dependencies so downstream teams can proceed.
Follow Capgemini delivery processes, governance standards, and agreed ways of working.
Represent Capgemini in onsite interactions and build relationships with customer and market stakeholders.

Benefits

Paid time off, with vacation ranging from 12 to 25 days depending on employee grade.
Company-paid holidays.
Personal days.
Sick leave.
Medical coverage.
Dental coverage.
Vision coverage.
Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
Life insurance.
Disability insurance.
Employee assistance programs.
The role may be eligible for variable incentives, bonuses, or commissions.