Service Coordinator Order Experience CRT/DME Repair

Numotion•Orlando, OK

116d

About The Position

The Service Coordinator receives and implements service and repair requests, coordinates timely service delivery, and facilitates orders through Numotion’s order processing system. The role supports customers throughout the service and repair process, coordinates technician schedules and routes, and helps resolve customer issues while meeting productivity and performance standards. The position also requires adherence to Numotion’s leadership principles, confidentiality requirements, company policies, and applicable federal regulations.

Requirements

High school diploma, GED, or an equivalent combination of experience and education.
At least one year of customer service experience.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organizational, and prioritization skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to assess situations quickly and make sound decisions.
Ability to provide best-in-class customer service.
Working knowledge of service order processing.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills when working internally and with customers.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers with service and repair requests, enter and maintain accurate order data, and progress orders through completion.
Release purchase orders for replacement parts accurately and promptly, and complete warranty and return authorization documentation as appropriate.
Respond to customer inquiries, requests, and complaints in a timely manner; work with other staff to improve customer satisfaction and turnaround times; and communicate customers’ financial responsibilities.
Resolve customer issues without additional transfers and de-escalate customers whenever possible.
Coordinate scheduling and routing of service technicians upon request.
Reconcile routes and daily schedules to ensure appropriate allocation of technician time, and report discrepancies to management.
Meet established productivity and performance standards.
Participate in Service and Repair initiatives to continually improve department results.
Perform other duties as assigned by the manager.
Use Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers, offer solutions to customer concerns, and prioritize customer service.