Service Coordinator Order Experience I

Numotion•Tucson, AZ

13d

About The Position

The Service Coordinator Order Experience I receives and implements service and repair requests, coordinates timely service delivery, and facilitates orders through Numotion’s processing system. This role supports customers with service and repair needs, maintains accurate order data, coordinates service technician schedules and routes, and works to resolve customer concerns while supporting customer satisfaction and timely turnaround. The position requires adherence to Numotion’s leadership principles, confidentiality requirements, company policies, and applicable federal regulations. The duties listed are representative and may change based on organizational needs or management direction.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
At least one year of customer service experience.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to think quickly, assess situations, and make sound decisions.
Ability to provide best-in-class customer service.
Working knowledge of service order processing.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills when working with customers and colleagues.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers with service and repair requests and enter and maintain accurate data in the order processing system, progressing orders through completion.
Release purchase orders for replacement parts accurately and promptly, and facilitate warranty and return authorization documentation as appropriate.
Respond promptly to customer inquiries, requests, and complaints; work with staff to improve customer satisfaction and turnaround times; and communicate customers’ financial responsibility.
Resolve customer issues without unnecessary transfers and de-escalate customers whenever possible.
Coordinate scheduling and routing of service technicians upon request.
Reconcile routes and daily schedules to ensure appropriate allocation of service technicians’ time and report discrepancies to management.
Meet established productivity and performance standards.
Participate in Service & Repair initiatives to continually improve department results.
Perform other duties as assigned by the manager.
Use Numotion Leadership Principles to perform the job with integrity and in accordance with compliance requirements and company values.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers, develop solutions to customer concerns, and keep customer service a top priority.