Service Coordinator Order Experience I

Numotion•Phoenix, AZ

10d

About The Position

At Numotion, the Service Coordinator Order Experience I supports the company’s mission to improve the lives of people with disabilities by coordinating service and repair requests and facilitating the timely movement of orders through Numotion’s order processing system. The role assists customers, maintains accurate order data, coordinates service technician scheduling and routing, and works to resolve customer issues and improve service outcomes. The position requires a high school diploma or GED (or equivalent combination of education and experience) and at least one year of customer service experience. Pay ranges from $17.78 to $23.11 per hour; individual compensation depends on factors such as skills, qualifications, experience, and location. The role involves prolonged desk and computer work and may require overtime as needed.

Requirements

High school diploma or general education degree (GED), or an equivalent combination of experience and education.
At least one year of customer service experience.
Ability to work overtime as needed.
Ability to communicate effectively.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to think quickly, assess situations, and make sound decisions.
Ability to provide best-in-class customer service.
Working knowledge of service order processing.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills with internal colleagues and external customers.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers with service and repair requests and enter and maintain accurate data in the order processing system, progressing orders through completion.
Release purchase orders for replacement parts accurately and promptly, and facilitate warranty and RA documentation as appropriate.
Respond to customer inquiries, requests, and complaints in a timely manner, collaborating with staff to improve customer satisfaction and turnaround times.
Communicate customers’ financial responsibility.
Resolve issues fully without additional transfers and de-escalate customers whenever possible.
Coordinate scheduling and routing of service technicians upon request.
Reconcile routes and daily schedules to ensure appropriate allocation of service technicians’ time and report discrepancies to management.
Meet established productivity and performance standards.
Participate in Service & Repair initiatives to continually improve department results.
Perform other duties as assigned by the manager.
Apply Numotion Leadership Principles with integrity and in accordance with compliance requirements and company values.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent customer service to internal and external customers, address customer concerns, and prioritize customer service.