Service Coordinator - Temp to Perm

Blake Thermal•East Windsor, CT

2d•Onsite

About The Position

Blake Thermal Sales & Service Inc. is seeking an immediate temporary Service Coordinator in East Windsor, Connecticut. The role may lead to a full-time position for the right person. The Service Coordinator plans, coordinates, controls, and directs service technician activities for a branch and communicates with customers to provide a high level of service. The position also manages technician operational and time metrics reporting. The coordinator schedules and dispatches technicians, coordinates materials and equipment, manages service orders and field-reported information in the computerized maintenance management system (CMMS), and supports service planning and training in coordination with the Service Manager and Field Service Supervisors. The role also tracks productivity and financial metrics, processes customer billing using CMMS and ERP information, and maintains accurate service-related records. The position requires a high school diploma or equivalent, customer service and communication skills, the ability to prioritize and analyze information, and proficiency with Microsoft Office and basic Windows. Service operations, dispatch, or scheduling experience is strongly preferred. Candidates must provide proof of U.S. work eligibility without sponsorship and complete pre-hire background and drug screening. The employer is an equal opportunity and affirmative action employer and describes itself as a drug-free workplace.

Requirements

High school diploma or equivalent.
Demonstrated customer service skills.
Ability to prioritize tasks and manage a fluctuating workload to meet deadlines.
Ability to synthesize text and numerical information from multiple sources, analyze and calculate data, and summarize it verbally and in writing.
Basic accounting and business principles.
Demonstrated written and verbal communication skills.
Ability to represent Blake Thermal positively and communicate with people at varying technical levels.
Ability to use CMMS software and financial accounting systems.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and a basic Windows environment.
Ability to operate computer-related equipment such as phones, keyboards, printers, scanners, and billing and mailing equipment; requires seeing, hearing, speaking, and physical dexterity.
Ability to sit for extended periods and occasionally lift 15 to 50 pounds.
Must provide proper proof of eligibility to work in the U.S. without sponsorship.
Must complete a pre-hire background check and drug screening.

Nice To Haves

Service industry experience in service operations, service dispatch, or service scheduling is strongly preferred.

Responsibilities

Schedule and manage technician time, materials, subcontractors, and equipment based on project needs, skillsets, and availability.
Dispatch service technicians and communicate with customers throughout service visits.
Reconcile daily schedules with time spent on work orders; enter and code time in the HR timeclock system and use GPS technology to track dispatched technicians.
Generate and manage service orders in the CMMS.
Schedule apprentice and technician seminar and on-the-job training under the Service Manager’s supervision.
Work with the Service Manager and Field Service Supervisors to prepare weekly and monthly execution plans for service and startup visits, matching technician skills to tasks.
Coordinate work-order parts requirements with the Parts Department and stage parts for technicians.
Issue purchase orders as needed and ensure material costs are posted to the appropriate customer sales order.
Investigate customer concerns, route them to assigned staff, and respond to special requests.
Enter field-reported service information and related transactions accurately into the CMMS, and ensure technicians submit paperwork daily.
Track and post operational metrics to monitor productivity objectives and financial targets.
Coordinate service-related materials and keep files accurate, orderly, and up to date.
Bill customers promptly using data from CMMS and ERP systems.
Perform tasks in accordance with the company Safety Manual and Safety Rules.