Service Coordinator - Temp to Perm

Blake Thermal•East Windsor, CT

11h•Onsite

About The Position

Blake Thermal Sales & Service Inc. is seeking an immediate temporary Service Coordinator, with the possibility of a full-time position for the right person. The Service Coordinator plans, coordinates, controls, and directs service technician activities for a branch, communicates with customers, and reports technician operational and time metrics. The role works with the Service Manager, Field Service Supervisors, Parts Department, technicians, and customers to coordinate service work, manage schedules and resources, track job and time information, maintain accurate service records, and support timely customer billing. Candidates should be customer-focused and able to manage changing priorities while handling information and records accurately. The position is based in East Windsor, Connecticut. It requires frequent use of computer-related equipment, extended periods of sitting, and occasional lifting of 15 to 50 pounds. Blake Thermal offers a competitive salary commensurate with experience, a 401(k), generous health benefits, company-paid life and AD&D insurance, company-paid training, and future advancement opportunities. Candidates must complete pre-hire background and drug screening and provide proof of eligibility to work in the U.S. without sponsorship.

Requirements

High school diploma or equivalent.
Demonstrated customer service skills.
Ability to prioritize tasks and manage fluctuating workloads to meet deadlines.
Ability to accurately synthesize text and numerical information from multiple sources, analyze and calculate data, and summarize findings verbally and in writing.
Basic accounting and business principles.
Demonstrated written and verbal communication skills.
Ability to represent Blake Thermal positively and communicate with people at varying technical levels.
Ability to use CMMS software and financial accounting systems.
Proficiency in MS Office, including Excel, Word, and PowerPoint, and a basic Windows environment.
Ability to complete a pre-hire background screening and drug screening.
Proof of eligibility to work in the U.S. without sponsorship.

Nice To Haves

Service industry experience in service operations, service dispatch, or service scheduling is strongly preferred.

Responsibilities

Schedule and manage service technicians’ time, materials, subcontractors, and equipment according to project needs, skills, and availability.
Dispatch service technicians and maintain ongoing communication with customers.
Reconcile the daily service schedule with time spent on job work orders.
Enter and code time in the HR timeclock system, and use GPS technology as a timeclock and to track dispatched technicians throughout the day.
Generate and manage service orders in the Computerized Maintenance Management System (CMMS).
Under the Service Manager’s supervision, schedule apprentice and technician seminar and on-the-job training.
Work with the Service Manager and Field Service Supervisors to prepare weekly and monthly execution plans for scheduled service and startup visits, matching technician skills to assigned tasks.
Coordinate work-order parts requirements with the Parts Department and stage parts for technicians.
Issue purchase orders as needed and ensure material costs are posted to the appropriate customer sales order.
Investigate customer concerns, route them to assigned staff, respond to special requests, and maintain customer satisfaction.
Enter field-reported service information accurately into the CMMS, including service orders, material purchases, and other service transactions.
Ensure technicians submit paperwork daily.
Track and post operational metrics to monitor productivity objectives and financial targets.
Coordinate service-related materials and keep files accurate, orderly, and up to date.
Bill customers promptly using data from CMMS and ERP systems.
Perform tasks in accordance with the company’s Safety Manual and Safety Rules.