Service Coordinator - Temp to Perm

Blake Thermal • Portland, ME

8d

About The Position

Blake Thermal Sales & Service Inc. is seeking an immediate temporary resource for the Service Coordinator role in Portland, Maine. The position may lead to full-time employment for the right person. The Service Coordinator plans, coordinates, controls, and directs the activities of the service technician team at a branch location, communicates with customers to ensure a high level of service, and reports technician operational and time metrics.

The role involves scheduling and dispatching technicians, coordinating work orders, parts, materials, subcontractors, equipment, and training, and maintaining service records in the company’s computerized maintenance management and financial systems. The coordinator also tracks team performance metrics, supports customer satisfaction, and bills customers using system data.

Requirements

• High school diploma or equivalent.
• Demonstrated customer service skills.
• Ability to prioritize tasks and manage fluctuating workloads to meet deadlines.
• Ability to synthesize text and numerical information from multiple sources, analyze and calculate data, and summarize findings verbally and in writing.
• Basic accounting and business principles.
• Written and verbal communication skills.
• Ability to represent Blake Thermal Sales & Service positively and communicate with people at varying technical levels.
• Ability to use CMMS software and financial accounting systems.
• Proficiency in MS Office, including Excel, Word, and PowerPoint, and a basic Windows environment.
• Proper proof of eligibility to work in the U.S. without sponsorship.
• Completion of pre-hire background and drug screening.

Nice To Haves

• Service industry experience in service operations, service dispatch, or service scheduling.

Responsibilities

• Schedule and manage service technicians’ time, materials, subcontractors, and equipment based on project needs, skillsets, and availability.
• Dispatch service technicians and maintain ongoing communication with customers.
• Reconcile daily schedules with time spent on work orders, enter and code time in the HR timeclock system, and use GPS technology to track dispatched technicians.
• Generate and manage service orders in the computerized maintenance management system (CMMS).
• Under the Service Manager’s supervision, schedule apprentice and technician training, including seminars and on-the-job training.
• Work with the Service Manager and Field Service Supervisors to prepare weekly and monthly execution plans for service and startup visits, matching technician skills to assigned tasks.
• Coordinate work-order parts requirements with the Parts Department and stage parts for technicians.
• Issue purchase orders as needed and ensure material costs are posted to the appropriate customer sales order.
• Investigate customer concerns, route them to assigned staff, respond to special requests, and maintain customer satisfaction.
• Enter field-reported service information into CMMS, including service orders, material purchases, and related transactions, and ensure technicians submit paperwork daily.
• Track and post operational metrics to monitor productivity objectives and financial targets.
• Coordinate service-related materials and keep files accurate, orderly, and up to date.
• Bill customers in a timely manner using data from CMMS and ERP systems.
• Conduct tasks in accordance with the company’s Safety Manual and Safety Rules.

Benefits

• Competitive salary commensurate with experience.
• 401(k).
• Generous health benefits.
• Company-paid life and AD&D insurance.
• Company-paid training.
• Future advancement opportunities.

What This Job Offers

• Education Level: High school or GED