Service Coordinator - Temp to Perm

Blake Thermal•Portland, ME

16h•Onsite

About The Position

Blake Thermal Sales & Service Inc. is seeking an immediate temporary Service Coordinator in Portland, Maine. The role may lead to a full-time position for the right person. The Service Coordinator plans, coordinates, controls, and directs service technician activities at a branch location, maintains customer communications, and reports technician operational and time metrics. Blake Thermal is a full-service thermal solutions company that supplies engineered products, services, and complete systems. The company has a 99-year history and serves commercial, industrial, medical, educational, and manufacturing facilities across New York and New England. Ideal candidates align with the company’s values: Customer Focused, Opportunity is Earned, Solutions Provider, Trustworthy, Driven to Succeed, and Confident but Humble. The position requires a high school diploma or equivalent, customer service and communication skills, and the ability to prioritize work, manage changing workloads, and accurately process and summarize information. Service operations, dispatch, or scheduling experience is strongly preferred. The role involves frequent use of computer-related equipment, extended periods of sitting, and occasional lifting of 15 to 50 pounds. Candidates must complete pre-hire background and drug screening and provide proof of eligibility to work in the U.S. without sponsorship.

Requirements

High school diploma or equivalent.
Demonstrated customer service skills.
Ability to prioritize tasks and manage fluctuating workloads to meet deadlines.
Ability to synthesize text and numerical information from multiple sources, analyze and calculate data, and summarize it verbally and in writing.
Basic accounting and business principles.
Demonstrated written and verbal communication skills.
Ability to represent Blake Thermal Sales & Service positively and communicate with people at varying technical levels.
Ability to use CMMS software and financial accounting systems.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and familiarity with a basic Windows environment.
Ability to frequently operate computer-related equipment, including phones, keyboards, printers, scanners, billing equipment, and mailing equipment.
Ability to see, hear, and speak, and physical dexterity.
Ability to sit for extended periods and occasionally lift 15 to 50 pounds.
Must complete a pre-hire background check and drug screening.
Must provide proper proof of eligibility to work in the U.S. without sponsorship.

Nice To Haves

Service industry experience in service operations, service dispatch, or service scheduling is strongly preferred.

Responsibilities

Schedule and manage service technicians’ time, materials, subcontractors, and equipment according to project needs, skills, and availability.
Dispatch technicians and maintain ongoing communication with customers.
Reconcile daily service schedules with time spent on job work orders and enter and code time in the HR timeclock system.
Use GPS technology as a timeclock and track dispatched technicians to support productivity and cost efficiency.
Generate and manage service orders in the Computerized Maintenance Management System (CMMS).
Under the Service Manager’s supervision, schedule apprentice and technician seminar and on-the-job training.
Work with the Service Manager and Field Service Supervisors to prepare weekly and monthly plans for scheduled service and startup visits, matching technician skills to assigned tasks.
Coordinate work-order parts requirements with the Parts Department and stage parts for technicians.
Issue purchase orders as needed and ensure material costs are posted to the appropriate customer sales order.
Investigate customer concerns, route them to assigned staff, respond to special requests, and maintain customer satisfaction.
Accurately enter field-reported service information and related transactions, including service orders and material purchases, into the CMMS.
Ensure technicians submit paperwork daily.
Track and post operational metrics to assess productivity objectives and financial targets.
Coordinate service-related materials and keep files accurate, orderly, and up to date.
Bill customers promptly using data from CMMS and ERP systems.
Conduct tasks in adherence to the company’s Safety Manual and Safety Rules.