Service Coordinator

Falkenberg Gilliam & Associates•Burbank, CA

23h•Onsite

About The Position

The Service Coordinator is responsible for supporting resident stability and independence through structured service coordination, program implementation, and resource linkage. In accordance with HUD Notice 2023-02, Section IV, this position conducts required resident assessments, implements established service programming, and ensures accurate documentation, reporting, and outcome evaluation in alignment with HUD standards for success. This is a contracted 1099 position. Position requires a 40-hour work week on-site.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, or related field required
Minimum of 3+ years of experience in social services, case management, or resident services
Experience using case management systems; Casebook preferred
Strong organizational, documentation, and communication skills
Ability to maintain confidentiality and exercise sound professional judgment

Nice To Haves

Experience with HUD-assisted housing programs preferred
Experience working with senior populations preferred

Responsibilities

Conduct resident assessments at move-in and annually thereafter to identify service needs and support planning.
Maintain accurate, timely, and confidential resident case files.
Provide referrals and connect residents to appropriate community-based services and supports.
Monitor resident engagement and follow up to support housing stability and well-being.
Implement and facilitate established monthly resident programs and classes in accordance with company-designed curriculum.
Support resident participation and engagement in assigned programming.
Coordinate logistics including scheduling, communication, and space preparation.
Collaborate with management and approved partners to ensure consistent service delivery.
Maintain and manage resident toolkits to ensure materials are current and accessible.
Complete an annual toolkit review and refresh in alignment with program updates and resident needs.
Distribute and educate residents on available toolkit resources.
Document all services, case notes, and resident interactions in Casebook case management software.
Ensure compliance with HUD requirements, funding standards, and internal documentation protocols.
Prepare and submit annual performance and outcomes reporting in compliance with HUD Notice 2023-02 standards for success.
Maintain audit-ready records and support monitoring or compliance reviews as required.
Serve as a liaison between residents, property management, and community service providers.
Support a positive, stable, and resource-connected residential environment.
Communicate effectively regarding available services and program opportunities.