Service Coordinator
About The Position
San Gabriel/Pomona Regional Center (SG/PRC) is a private, nonprofit agency contracted with the California Department of Developmental Services to provide services and supports to individuals with intellectual and developmental disabilities. It serves 30 cities across the Foothill, Pomona, and El Monte Health Districts in Los Angeles County, supporting people throughout their lives. Reporting to the Manager of Transition Services IV, the Service Coordinator provides comprehensive case management to individuals ages 14 to 23 and their families. The role works collaboratively with families, Regional Center staff, and community resources to coordinate high-quality service support and help individuals thrive. This is a community-based position involving meetings with individuals and families at home, in the community, or at the office, as well as frequent telephone, virtual, and out-of-office meetings. The work is split between an office environment (60%) and the community (40%). It includes driving to meetings and home visits, participating in office meetings and trainings, and using a computer for report writing and documentation. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.
Requirements
- Bachelor's degree in social work, psychology, human development, sociology, public health nursing, or a related field.
- At least one year of experience working with individuals with developmental disabilities or in a related field; a master's degree in a related field may substitute for the required experience.
- Knowledge of developmental disabilities and community resources.
- Strong verbal and written interpersonal and communication skills.
- Experience developing and implementing individualized service plans and meeting strict documentation timelines.
- Knowledge of behavior intervention techniques and best practices.
- Ability to independently plan and schedule work.
- Ability to develop individualized support plans and adapt strategies as needed.
- Strong organizational skills and attention to detail for documentation and case management.
- Ability to conduct in-person meetings and facilitate collaboration among stakeholders.
- Excellent computer skills, including Microsoft Word and Outlook.
- Ability to multitask, prioritize assignments, and meet deadlines with conflicting priorities.
- Ability to work compassionately and with cultural sensitivity with diverse populations.
- Valid driver's license, reliable transportation, and minimum liability insurance coverage.
Nice To Haves
- Bilingual in Spanish.
Responsibilities
- Consult with the Manager, Client Services staff, liaison, and specialist staff to coordinate medical, behavioral health, psychological, educational, vocational, recreational, and adaptive-device services.
- Explain available resources and services to individuals ages 14 to 23 and their families.
- Consult with teams regarding the needs of the individuals served.
- Conduct in-person meetings with individuals, families, vendors, and relevant agencies to facilitate service planning and coordination.
- Develop and implement individual Program Plans (IPP) tailored to each individual's needs.
- Write interdisciplinary notes and accurately document service plans, meetings, and progress in a timely manner.
- Complete interim and annual reports within mandated timelines.
- Initiate purchase of service (POS) through the Regional Center for clients who are ineligible for other funding sources.
- Present cases at specialized committees as appropriate.
- Perform additional duties that support departmental and organizational goals.
