Service Coordinator
RHF (Retirement Housing Foundation)•Northfield, MN
About The Position
RHF is seeking a Service Coordinator to support residents at Northfield Manor, a 64-unit senior residential community in Northfield, Minnesota. The role helps identify resident needs, connect residents with services and community resources, coordinate supportive services, and develop programs that promote health, wellness, independence, and quality of life. The coordinator builds relationships with residents, service providers, and community partners while supporting resident independence and self-advocacy.
Requirements
- Knowledge of supportive services and community resources for older adults.
- Strong advocacy, problem-solving, communication, and interpersonal skills.
- Ability to maintain confidentiality and demonstrate sound ethical judgment.
- Ability to work effectively with residents, staff, service providers, and community partners.
- Strong organizational and time-management skills, with the ability to work independently.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to move throughout the community and interact with residents and service providers.
- Ability to communicate effectively in person and by phone.
Nice To Haves
- A bachelor's degree in Gerontology, Human Services, Social Work, Psychology, Sociology, or a related field is preferred.
- Relevant work experience supporting older adults or individuals with disabilities will be considered.
Responsibilities
- Assess resident needs and connect residents with appropriate social, health, wellness, and community resources.
- Provide referrals, support, and advocacy while promoting resident independence and self-advocacy.
- Provide information and assistance during crisis situations and conflict resolution.
- Build relationships with community agencies and service providers to expand resources available to residents.
- Coordinate and monitor resident referrals, follow up on services, and maintain a current directory of community resources.
- Develop and coordinate educational, health, and wellness programs based on resident needs.
- Serve as a liaison between residents, management, staff, and community service providers.
- Maintain accurate and confidential records of resident interactions, referrals, and services.
- Prepare daily and monthly reports related to resident services and activities.
- Perform other duties as assigned in support of RHF's mission and community needs.
Benefits
- Health, dental, and vision coverage per plan documents.
- Nine paid holidays and one personal paid holiday each year.
- New hires are eligible for up to 80 hours of paid vacation each year.
- Paid sick leave.
- Retirement savings plan.
- Flexible Spending Account and Health Savings Account.
- Participation in the incentive compensation program.
- Employee assistance.
- Basic group term life insurance.
- Voluntary supplemental life insurance.
