Service Coordinator
About The Position
The Service Coordinator helps people with developmental disabilities and their families identify and obtain services and supports that promote personal goals, independence, and inclusion in community life. The role manages a caseload spanning different ages, disabilities, and levels of complexity, building trusting relationships through regular contact and planning with individuals and their teams. Coordinators identify needs, develop action plans, build community relationships and support systems, and connect people and families with appropriate resources. This can include researching or developing resources, making referrals and providing follow-up, preparing utilization review requests and service authorizations, and coordinating federal, state, county, and community programs. The position monitors and evaluates the quality, timeliness, and effectiveness of services through ongoing contact by phone or email and in-person meetings held monthly, quarterly, and annually. Meetings may take place in individuals’ homes, day programs, community settings, offices, group homes, or residential settings. The coordinator follows reporting procedures when monitoring identifies concerns, including mandated reporting protocols for suspected abuse or neglect. The role requires written case notes for all activities within three business days of each TCM activity and a minimum of 120 TCM billable hours per month. Service Coordinators keep their knowledge current through assigned training, continuing education, conferences, and seminars, and contribute to team unity by carrying out special assignments. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m., with up to 25% travel. It is listed as hybrid/remote, but applicants must live near the service area and telecommuting employees must have reliable internet. Work-related travel requires use of the employee’s own vehicle to visit individuals at their homes and other settings.
Requirements
- Bachelor’s degree from an accredited college or university, or a Registered Nurse license.
- Reliable transportation and an acceptable driving record.
- Use of the employee’s own vehicle for work-related transportation.
- Ability to drive to individuals’ homes and meet face-to-face with people on the caseload.
- Valid driver’s license.
- Proof of personal, valid vehicle insurance.
- Reliable internet access for telecommuting employees.
- Ability to work with professionals from different disciplines and integrate their evaluations into an individual support plan as needed.
- Effective, appropriate, and clear oral and written communication skills.
- Ability to use multiple computer formats.
- Ability to work professionally with people from economically and culturally diverse backgrounds.
- Ability to complete accurate work within specified timelines and return calls and emails within one business day.
- Ability to set and communicate timelines, follow established timelines, and adapt to unforeseen changes or needs.
- Ability to work independently and resourcefully, while asking for assistance when necessary.
- Ability to apply mathematical skills to understand, review, create, and maintain budgets according to the needs of individuals served.
- Ability to exercise discretion with confidential information.
- Ability to advocate for the rights of individuals served.
Nice To Haves
- Class E Missouri driver’s license for applicants residing in Missouri; preferred but not required.
- Experience working with people with intellectual and/or developmental disabilities in a community-based setting, as a Registered Nurse or in social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, or a closely related area.
- Experience with case management and documentation applications such as Setworks, Kronos, or Therap.
- Experience as a member of a multidisciplinary team assessing, developing, or implementing individual person-centered plans, especially for people with intellectual or developmental disabilities.
- Experience using Microsoft Office Suite.
Responsibilities
- Manage a caseload of individuals with varying ages, disabilities, and case complexity.
- Build trusting relationships through regular contact and planning with individuals and their teams.
- Identify support needs and create action plans to help individuals meet their goals.
- Develop community relationships and support systems, and connect individuals and families with appropriate resources.
- Research or develop resources, make referrals with follow-up support, prepare utilization review requests and service authorizations, and coordinate programs across federal, state, county, and community levels.
- Advocate for, monitor, and evaluate services with individuals, families, or guardians.
- Assess the quality, timeliness, and effectiveness of services through ongoing phone, email, and in-person monitoring.
- Conduct in-person meetings monthly, quarterly, and annually in appropriate settings.
- Follow reporting procedures when monitoring identifies concerns, including mandated reporting for suspected abuse or neglect.
- Document all activities for each individual in written case notes within three business days of TCM activity.
- Maintain a minimum of 120 TCM billable hours per month.
- Complete assigned training and participate in continuing education, conferences, and seminars.
- Accept and carry out special assignments or duties.
- Facilitate and lead an individual support plan (ISP) team.
Benefits
- The organization states that it offers best-in-industry benefits and refers applicants to its benefits guide for details.
