Service Coordinator

Cummins-Wagner Co•Annapolis Junction, MD

10d•Onsite

About The Position

Cummins-Wagner is seeking a Service Coordinator for its Maryland Service department at its Annapolis Junction, Maryland office. The company is a 100% employee-owned distributor and service provider of industrial and mechanical equipment. The Service Coordinator supports a dynamic service and repair operation through customer service call reception, quotation preparation, service scheduling and support, order entry, warranty coordination, and other administrative duties. The role requires strong computer and administrative skills, technical aptitude, excellent customer service, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances. The position reports to the Service Manager.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Excellent computer proficiency.
Ability to provide excellent customer service, work as part of a team, maintain attention to detail, balance priorities, and adapt to changing circumstances.
Must be able to pass background and reference checks, as well as a drug test.

Nice To Haves

Customer service experience involving mechanical equipment.
Experience with Microsoft Word, Outlook, Excel, and CRM software.
A college degree or administrative experience in a business environment.

Responsibilities

Serve as the first point of contact for service customers and receive incoming service calls by telephone and email.
Resolve customer issues and support high levels of customer satisfaction.
Communicate with service technicians to ensure customer needs are met.
Facilitate service workflow from quoting through invoicing.
Process billings, charge-backs, and warranties.
Order parts for preventive maintenance and service and repair jobs as required.
Maintain the Service filing system.
Complete customer pre-qualification forms.
Book hotel or motel accommodations for technicians as needed.
Assist with scheduling and dispatching to optimize technician utilization and balance workloads.
Update and maintain the Service calendar.
Perform other duties as assigned.