Service Coordinator

Welch Equipment Company•Denver, CO

6d•$23 - $28

About The Position

Welch Equipment Company is seeking a Service Coordinator to support its service operations. Working with other service coordinators and branch technicians, the role processes customer work orders for service work, collects and enters technicians’ worked time into ADP, answers calls from customers, technicians, and employees, and communicates with customers about service calls, purchase orders, and invoice disputes. The coordinator is responsible for an assigned technician team and helps keep service work and records accurate and aligned with company policies. The role is full-time, Monday through Friday, on an 8-hour shift. Compensation is listed as $23.00–$28.00. Welch describes a culture of continuous improvement (Kaizen), customer commitment, integrity and accountability, urgency, respect, and teamwork. The company also describes technician support through manufacturer training, technical support, field service supervisors, on-the-job training in a controlled environment, technology, and supportive leaders.

Requirements

High school diploma or General Education Degree (GED).
Proficiency in Microsoft Suite, including Outlook, Excel, and Word.
Strong organizational skills.
Ability to multitask.
Ability to work with minimal supervision.
Problem-solving ability and a self-starter approach.
Attention to detail.
Excellent written and verbal communication skills.
Customer-focused approach with internal and external customers.
Excellent time-management skills.
Flexibility and ability to adapt to varying workloads and environments.

Responsibilities

Support assigned technician team.
Maintain a Work In Process (WIP) according to company policies and expectations.
Monitor, collect, and input technicians’ worked time daily.
Spot-check technicians’ timecards against GPS for accuracy and compliance with company policies.
Communicate and coordinate with internal teams, including technicians, parts, and accounting.
Answer overflow incoming service calls and collect the information needed for proper dispatching.
Process customer work orders for service work in coordination with other service coordinators and branch technicians.
Enter technicians’ worked time into ADP.
Answer incoming calls from customers, technicians, and other employees.
Communicate with customers about daily needs, including service calls, purchase orders, and invoice disputes.
Work in a constant state of alertness and in a safe manner.
Perform additional duties as assigned.