Service Coordinator

Beusa Energy Group•The Woodlands, TX

11d•Onsite

About The Position

The Service Coordinator, in the Supply Chain department, supports the end-to-end coordination and documentation of third-party services and rentals. The position serves as a central point of contact among Operations, Procurement, and vendors to ensure services are requested, tracked, confirmed, and recorded in company systems, supporting service visibility and timely vendor payments. The role reports to the Purchasing Manager and is based at the company’s The Woodlands, Texas office. The coordinator initiates and confirms service requests, maintains active and pending order records, communicates with vendors, gathers completion documentation, and supports service-receipt entry and purchase-order reconciliation in the ERP system. The position also identifies recurring coordination and payment issues and works with Procurement and Finance on process improvements. The role is an in-person office position with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule; work hours may also include early mornings, late evenings, or weekends depending on business necessity. Travel is listed as up to 10% in the job details and less than 5% in the position description.

Requirements

Must be legally authorized to work in the United States without sponsorship and be at least 18 years old.
Must pass applicable pre-employment testing, which may include a background check, drug screening, fit tests, and aptitude or competency assessments.
Daily, predictable in-person attendance at the The Woodlands, Texas location is required.
Valid U.S. driver’s license required; most employment is contingent on meeting company driving standards, including a three-year U.S. driving history and an acceptable Motor Vehicle Record under company policy.
High school diploma or equivalent.
At least 2 years of administrative or coordination experience; procurement, logistics, or service operations experience is preferred.
Strong communication skills and ability to interact with multiple departments and external vendors.
Highly organized, detail-oriented, and proactive in follow-up and documentation.
Ability to manage multiple service orders, priorities, and deadlines simultaneously.
Strong organizational and time-management skills.
Proficiency in Microsoft Office and service management systems.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Attention to detail and documentation accuracy; accountability in tracking and reporting open service tasks.
Ability to solve problems and adapt in dynamic service environments, and to interact professionally with vendors.
Ability to perform the described office duties and, when called upon, stand, kneel, push, pull, reach overhead, stoop, crouch, climb, and lift 25 pounds independently.

Nice To Haves

Associate or bachelor’s degree.
Experience with ERP systems such as Sage 300, Oracle, or SAP.
Experience in a service-oriented or technical environment.
Familiarity with scheduling software or CRM platforms.
Basic understanding of service contracts and warranty processes.

Responsibilities

Coordinate service requests between Operations teams and vendors, ensuring requests use the appropriate procurement channels.
Maintain a log of active and pending service orders, including anticipated delivery or completion timelines.
Serve as the vendor point of contact for service confirmations, delivery issues, and required documentation.
Follow up with vendors to confirm service completion and obtain supporting records such as service reports, delivery confirmations, and timesheets.
Ensure vendors understand and follow company requirements for purchase orders and service validation.
Support entry of service receipts into the ERP system, such as Sage 300, for processing and payment.
Work with warehouse and Operations teams to confirm physical or service-based receipt when applicable.
Assist in reconciling service purchase orders with vendor invoices to validate accuracy before payment approval.
Identify recurring service-order delays, payment bottlenecks, and communication issues.
Collaborate with Procurement and Finance on checklists or standard operating procedures to improve service receiving and purchase-order closure.
Monitor vendor holds and help resolve delays caused by documentation or approval gaps.
Perform other related duties to support platform operation, development, and business continuity.