Service Coordinator

Astra Service Partners • Modesto, CA

43d • Onsite

About The Position

Join the APCCO team, an Astra business, as a Service Coordinator, where you'll play a central role in keeping our field service operations running smoothly. This is a great opportunity to build a career in a specialized and essential industry with a team that values collaboration and professional growth. You'll be primarily focused in one of three areas while cross-trained to support all functions as business needs arise: Tech Dispatch / Customer Interaction, Service Quotes, or Parts Ordering & Inventory.

Requirements

• Experience in customer service or coordination roles.
• Familiarity with scheduling and dispatching.
• Ability to manage multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills.
• Proficiency in relevant software (e.g., CRM, scheduling tools).
• Understanding of compliance regulations (specifically ammonia refrigeration) is a plus.

Nice To Haves

• Experience in the ammonia refrigeration industry.
• Cross-training in Tech Dispatch / Customer Interaction, Service Quotes, and Parts Ordering & Inventory.

Responsibilities

• Coordinate day-to-day scheduling for Service Technicians, managing communication between customers, technicians, and internal team members to keep everyone informed and on track
• Support ongoing customer needs by maintaining preventative maintenance contracts, coordinating repair estimates, ordering parts, scheduling work, and processing customer billing
• Maintain customer documentation in compliance with ammonia refrigeration regulations based on geographic requirements
• Contribute to a collaborative, positive, and professional team environment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with up to 5% company match
• Variety of supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed