Service Coordinator

Cummins-Wagner Co Inc• Annapolis Junction, MD, US, MD

11d•$26 - $34•Onsite

About The Position

Cummins-Wagner is seeking a Service Coordinator for its Annapolis Junction, Maryland office. This position supports the Maryland Service department in a dynamic work environment, handling service call reception, quotation preparation, service scheduling and support, order entry, warranty coordination, and other administrative functions. The role requires strong computer proficiency and administrative skills, along with the technical aptitude to learn and support the Service & Repair business. Successful candidates are customer-focused, detail-oriented team members who can balance priorities and adapt to changing circumstances. The Service Coordinator is the first point of contact for service customers and helps facilitate service workflow from quotation through invoicing. The position communicates with service technicians, supports scheduling and dispatch, processes billings and warranty matters, orders parts, and maintains service records and calendars. The position reports to the Service Manager.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Excellent computer proficiency.
Superior communication and organizational skills.
Goal-oriented behavior and effective time management.
Strong attention to detail.
Customer-focused attitude and problem-solving ability.
Ability to work as part of a team, balance priorities, and adapt to changing circumstances.
Ability to pass background and reference checks and a drug test.

Nice To Haves

Experience in a customer service role for mechanical equipment.
Experience with Microsoft Word, Outlook, Excel, and CRM software.
College degree or administrative experience in a business environment.

Responsibilities

Serve as the first point of contact for service customers, including telephone and email reception for incoming service calls.
Resolve customer issues and ensure high levels of customer satisfaction.
Communicate with service technicians to ensure customer needs are met.
Facilitate service workflow from quoting through invoicing.
Prepare quotations and support service scheduling and administration.
Process billings, charge-backs, and warranties.
Order parts for preventive maintenance and repair jobs as required.
Maintain the Service filing system.
Complete pre-qualification forms for customers.
Book hotel or motel accommodations for technicians as needed.
Assist with scheduling and dispatch to optimize technician utilization and balance workloads.
Update and maintain the Service calendar.
Perform other duties as assigned.