Service Coordinator - Commercial HVAC - Salt Lake City
Daikin Applied Americas•Salt Lake City, UT
•$28 - $47•Onsite
About The Position
Daikin Applied is seeking a Service Coordinator for its Salt Lake City Service Center. This in-office role supports service operations by coordinating technician schedules and dispatch, responding to customer inquiries, tracking technician time, and supporting job administration from startup through close-out. The coordinator also handles invoicing and billing, assists with local accounts payable and receivable, coordinates warranty administration and parts shipments, maintains required records, and supports new-hire paperwork.
Requirements
- High school diploma or GED.
- At least 2 years of related experience, preferably in mechanical, electrical, or plumbing service.
- A bachelor’s degree may be considered in lieu of work experience.
- Experience with Astea and/or other service-tracking software.
- Proficient knowledge of Microsoft Office Suite.
Nice To Haves
- Experience working with HVAC technicians.
Responsibilities
- Schedule and dispatch technicians for startup, repair, warranty, and maintenance jobs in coordination with the Technician Supervisor, Operations, and Service Center Manager.
- Handle customer inquiries and route technical questions to the appropriate resource.
- Track technicians’ time and attendance.
- Coordinate job startups, communicate scheduling information to customers, and follow up on jobs in progress or completed.
- Invoice and bill customers.
- Assist with local office accounts payable and accounts receivable functions and follow up with customers to ensure payment has been received.
- Coordinate warranty administration, parts orders, and shipment tracking.
- Answer telephones and greet customers while maintaining professional and courteous customer contact.
- Assist new hires with new-hire paperwork, complete employer-required sections of forms such as I-9s, and send paperwork to Human Resources on the employee’s first day.
- Maintain OSHA logs.
- Enter and maintain information in the Enterprise Resource System, including work orders, new customer information, and technician hours for billing.
- Ensure timely close-out of work orders and receipt and filing of associated paperwork, such as purchase orders.
- Gather local prevailing wage rates and send Human Resources the hours technicians worked on prevailing-wage jobs.
Benefits
- Multiple medical insurance plan options, plus dental and vision insurance.
- 401(k) retirement plan with employer match.
- Paid time off and company-paid holidays.
- Paid sick time in accordance with applicable federal, state, and local law.
- Tuition reimbursement after 6 months of continuous service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
