City Manager, Salt Lake City

Dropoff•Salt Lake City, UT

1h•Hybrid

About The Position

Dropoff is seeking a City Manager based in Salt Lake City, Utah, to ensure excellence and consistency in local market operations across multiple metropolitan areas within a defined region. The role is responsible for on-time delivery, local market operational expenses, and customer satisfaction, and includes continuous recruitment of independent contractor drivers. This is described as an entry-level management position and reports to the General Manager. This is a hybrid role. The ideal candidate will be onsite at client locations for part of the day and work remotely for the remainder. Reliable transportation is required because periodic travel to client sites or meetings is necessary. Operational management and/or customer service experience is desired; last-mile logistics and medical services experience are a plus.

Requirements

Ability to work independently and make sound decisions with minimal direction.
Clear and precise written and verbal communication skills.
Strong leadership skills, including the ability to serve and direct team activities.
Positive interpersonal skills and the ability to maintain a positive attitude while working across departments and in pressured situations.
Strong analytical skills, including the ability to review complex data, draw accurate conclusions, and make business recommendations.
Strong problem-solving skills and the ability to react quickly and work effectively in a dynamic environment.
Reliable transportation for periodic travel to client sites or meetings.

Nice To Haves

Operational management and/or customer service experience.
Experience in same-day delivery or healthcare logistics.
Experience with last-mile logistics and medical services.

Responsibilities

Ensure sufficient driver capacity to meet customer delivery demand in assigned markets.
Recruit, train, and provide ongoing supervision of the local market driver fleet.
Assist with weekly driver payroll to ensure accuracy.
Monitor daily order flow and driver performance to improve market performance.
Make proactive recommendations to senior leadership to improve overall market performance.
Partner with Customer Service and Account Management staff to provide consistent service and respond to service escalations promptly.
Partner with Dispatch staff to monitor order flow, delivery assignments, and timely completion of deliveries by drivers.
Partner with client success management to optimize the performance of existing accounts.
Identify and address key improvement areas to maintain client satisfaction.