Service Coordinator
Hamilton Company•Reno, NV
•Onsite
About The Position
The Service Coordinator plays an essential role in supporting Hamilton’s customers, field engineers, and internal teams by managing the day-to-day operations necessary to ensure seamless and accurate service delivery.
Requirements
- Must have excellent verbal and written communication skills.
- Must have Microsoft Office experience, i.e. Outlook, Word, Excel, Access, and PowerPoint.
- Must have a high school diploma or equivalent.
- Must have at least 5 years of customer service experience.
Nice To Haves
- Some college or a degree is preferred.
Responsibilities
- Help coordinate and schedule various service requests such as Installations, Repairs and Preventative Maintenance.
- Take incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer.
- Create service quotations for various types of service.
- Process completed service calls which includes detailed data entry, invoicing and checking for proper documentation.
- Work closely with Customers, Field Service Engineers, and other internal teams.
- Help with maintaining the Customer Relation Management (CRM) database.
- All other duties as assigned.
Benefits
- medical, dental, vision insurance
- paid vacation and sick time
- disability insurance
- 401(k)
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
