Service Coordinator

Time Manufacturing Company•New Caney, TX

103d•Onsite

About The Position

We are seeking a dependable and detail-oriented Service Coordinator to support our Service Department. This administrative role is essential for maintaining efficient service operations, handling customer communications, dispatch coordination, and daily recordkeeping. If you're organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you.

Requirements

High school diploma or GED; associate degree preferred.
2 years of clerical, administrative experience in a vehicle, heavy equipment, or machinery service facility, including scheduling technicians
Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
Strong attention to detail and organizational skills.
Effective written and verbal communication skills.
Ability to prioritize tasks and manage time effectively in a fast-paced setting.

Nice To Haves

Familiarity with dispatch or ERP systems is a plus.

Responsibilities

Respond to customer inquiries via phone, email, and in-person, providing excellent service and follow-up.
Coordinate service appointments and manage technician schedules.
Accurately enter daily timecards for service technicians into the system.
Prepare and process service-related paperwork, including work orders and billing documents.
Dispatch service calls to technicians based on availability and job priority.
Track service requests and ensure timely job completion and customer satisfaction.
Maintain accurate service records, customer files, and documentation.
Support the Service Manager and team with general administrative tasks.