Service Coordinator

Handyside•Newberry Township, PA

8d•$22 - $27

About The Position

Handyside HVAC, Plumbing & Electrical is hiring a Service Coordinator to connect customers and technicians by scheduling and coordinating service and installation appointments. The role involves assigning technicians to jobs based on location and skillset, communicating with customers before technicians arrive, coordinating job details with field managers and the Customer Experience Manager, monitoring department metrics, and supporting technicians’ growth. The company describes itself as a family-owned team serving Central Pennsylvania for 30 years.

Requirements

At least 3 years of customer service experience.
Strong organization and prioritization skills, particularly during busy periods.
Clear, confident communication with customers and the team by phone and in writing.
Comfort holding the team accountable to policies and core values.
Self-motivation and ability to work independently while contributing to a team.
Ability to pass a background screening.

Nice To Haves

Job coordinating or dispatching experience.
ServiceTitan experience; training will be provided.

Responsibilities

Schedule service and installation appointments for customers.
Dispatch technicians strategically, routing by location and skillset to maximize efficiency.
Keep customers informed and set clear expectations before the technician arrives.
Stay in regular contact with field managers and the Customer Experience Manager about job details and customer needs.
Track department metrics and take ownership of results, including successes and misses.
Encourage technicians and promote a growth mindset across the team.
Hold the team accountable to company policies and core values.