Service Coordinator

BAKERRIPLEY•Lake Jackson, TX

12d

About The Position

The Service Coordinator is the first point of contact for Workforce Solutions Gulf Coast customers entering the career office and using its resource room. The role helps customers navigate available services, use self-service technology, and access tools for job searching and career exploration. Working at the office entry and in the resource area, the coordinator supports service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.

Requirements

High school diploma or GED.
One year of experience in customer service, administrative support, or a help desk role; workforce development or public service experience is preferred.
Familiarity with computers, common web-based applications, and office equipment.
Ability to communicate clearly and effectively with diverse populations.
Strong problem-solving, multitasking, and interpersonal skills.

Nice To Haves

Associate degree.
Experience in workforce development or a public service environment.

Responsibilities

Greet and direct customers upon entry, identify their service needs, and help them navigate the career office.
Provide resource room support, including helping customers use computers, printers, scanners, and workforce tools such as WorkInTexas.com.
Assist customers with resume printing, job application processes, and accessing labor market information.
Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
Distribute brochures, forms, and materials related to workforce programs, orientations, and events.
Maintain the functionality and cleanliness of resource room equipment and materials.
Monitor customer flow and technology use, offering assistance to support meaningful participation in self-service activities.
Collaborate with Career Office staff to support appointments, workshops, and referrals.
Document customer interactions accurately to maintain data integrity and comply with service requirements.
Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.