Service Coordinator

Trane Technologies•Rochester, NY

10d•Hybrid

About The Position

The Service Coordinator plans, coordinates, controls, and directs activities of operational resources, coordinating the execution of service agreements and repair work. The role procures appropriate labor and materials to complete work within financial standards. It involves regular customer interaction, communication with Field Technicians, and coordination of job priorities with Service Managers. The position is onsite Monday through Thursday, with the option to choose a work location on Fridays based on work requirements.

Requirements

A college or technical school certificate/degree and one year of related experience and/or training; or three years of related experience and/or training with a high school diploma or GED.
Excellent customer service skills and comfort and effectiveness communicating by phone.
Organization and the ability to multitask and prioritize daily interruptions.
Strong attention to detail and ability to work in a fast-paced environment.
Knowledge of Word, Excel, Outlook, and Windows.
Flexibility to work overtime and weekends as required.

Nice To Haves

Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.

Responsibilities

Coordinate service resources and dispatch and assign team members to projects.
Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability.
Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
Coordinate operational interaction with the Parts Department and Acquisition as needed.
Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.