Service Coordinator

The Cavco Family of Companies • Moultrie, GA

19h • Onsite

About The Position

The Service Coordinator is responsible for processing work orders, communicating with customers and Field Service Technicians, and administering the Destiny Homes Warranty/Service Policy. This role requires professional representation of Destiny Homes, efficient use of resources, and effective prioritization of service requests to minimize complaints and manage backlog. The coordinator will also handle scheduling, create and approve invoices, manage parts requests, and maintain accurate service records. Communication of product or dealer issues to the Service Manager is also a key function.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.
• Must be able to read, write and speak English.
• Must successfully pass pre-employment requirements.
• Demonstrable experience effectively communicating with others, both verbal and written, is required.
• Working knowledge of Microsoft Office applications is required.

Nice To Haves

• Bilingual is a plus.
• High School Diploma is preferred.
• At least one year of demonstrable experience in a Customer Service role is preferred.

Responsibilities

• Processes work orders to assist Field Service Technicians.
• Communicates information or updates as needed.
• Responds to customer calls and emails regarding service questions.
• Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions.
• Represents Destiny Homes professionally and effectively.
• Utilizes equipment and personnel efficiently and effectively.
• Implements a priority identification system for work orders that require special handling.
• Prioritizes and schedules service, minimizing consumer complaints and managing service backlog.
• Creates and schedules service and parts requests for factory, contractors and dealers.
• Reviews, verifies and approves contractor and dealer service invoices prior to payment.
• Utilizes vendor claim process to ensure that defective parts are returned for credit.
• Maintains accurate service records and files.
• Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager.
• Assists associates with parts as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED