Service Coordinator
About The Position
The Service Coordinator provides housing services to individuals experiencing homelessness. The role offers services intended to increase housing stability, including counseling, referrals for financial and credit counseling and legal services, and development of individualized housing plans that establish a path to permanent housing stability after financial assistance. The Service Coordinator also coordinates services to connect participants with other necessary support. The position works with participants, landlords, social service partners, and internal and external program partners. It supports residents in retaining housing and increasing independence and self-sufficiency through connections to community services, assessments, and treatment. The coordinator creates and maintains service plans and needs assessments, meets with households in person as needed, maintains client documentation, and records services in a timely manner using BIRP format. The position is onsite, though hybrid or remote work may be possible with supervisor approval and depending on job responsibilities, location, and employee suitability.
Requirements
- Experience working with homeless populations, Transitional Age Youth, system-impacted youth, and case management.
- Personal or professional experience with the Foster Care System, Juvenile Justice system, or Child Welfare System.
- Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
- Two years of case management experience providing services to homeless or low-income individuals and/or families.
- Personal vehicle, valid California Driver's License, current auto insurance, and a clean DMV record.
- Flexible schedule to work evening and weekend hours as needed.
Responsibilities
- Provide comprehensive housing services to participants, which may include working directly with landlords.
- Work with social service partners who refer participants and provide services to them.
- Coordinate services to ensure participants receive essential support that improves health and housing outcomes.
- Help residents retain housing and maximize independence and self-sufficiency by connecting them with services such as crisis intervention, rehabilitation, income support and benefits acquisition, employment assistance, physical and mental health care, substance recovery, and family involvement.
- Refer participants for further assessment or treatment for concerns including developmental or learning disabilities, behavioral or healthcare needs, school readiness, and exposure to drug or alcohol abuse or family violence.
- Create and maintain an individual service plan and needs assessment for each household.
- Meet with households in person, in the community or at home, as frequently as needed.
- Attend program meetings with internal and external partners to coordinate services and ensure service quality.
- Maintain client files and all necessary documentation.
- Communicate with team members to improve systems, solve problems, share resources, and coordinate work.
- Document services promptly using BIRP format.
- Attend staff meetings and other agency functions as needed.
- Perform other duties as assigned.
- Drive and transport participants when required.
Benefits
- Competitive pay of $28.85–$33.00 per hour.
- PTO: 19 days per year, increasing with tenure.
- 12 paid holidays per year.
- Medical, dental, and vision coverage options for employees, with 100% coverage.
- Employer-subsidized dependent health care options.
- Legal and financial services and other support through the Employee Assistance Program (EAP).
- Mental health care service provided by Teledoc.
- Flexible Spending Account options for commuter, health care, and dependent care expenses.
- 403(b) retirement plan with employer match and contribution programs.
