Service Coordinator
Jeremy Hodge Auto Group•Ardmore, OK
About The Position
The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales/Service Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, Service Manager and support staff and customers.
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Responsibilities
- Receiving inbound sales and Service phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post visit to ensure customer satisfaction
Benefits
- Paid Vacation
- 401(k)
- Healthcare benefits
- Employee discounts and packages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
