Service Coordinator

PacifiCorp•Medford, OR

5d•Onsite

About The Position

PacifiCorp is seeking a customer-centric Service Coordinator to support its commitment to customer service excellence, environmental sustainability, and diversity, equity, and inclusion. The role represents the company in an office setting at a service center and may be hired at the Service Coordinator D level. It is entry-level and requires basic clerical skills, including keyboard proficiency, office etiquette, and oral and written communication skills; qualifications are assessed through testing. The employee is expected to progress through company-provided training, with additional base pay as training progresses. The successful candidate enters a two-year training program that may require overnight travel for up to one week at a time. The position supports day-to-day operations at an electric utility through customer communication, project tracking, database entry, payroll processing, and other office-related tasks. It is full-time and 100% onsite in Portland, Oregon, within the Power Delivery department. Employees must be able to perform the essential functions of the position with or without an accommodation.

Requirements

High school diploma or GED equivalent.
Two years of customer service experience.
Proficiency with the Microsoft Office suite.
Attention to detail and demonstrated ability to multitask.
Pass a clerical aptitude test and a typing test at 30 WPM.
Ability to communicate clearly in person, in writing, and over the phone.
Progress through company-provided training in the Service Coordinator role.

Nice To Haves

Three to five years of experience in a utility field operations environment.
Two or more years of experience as a group or administrative assistant.
Previous experience with SAP software and ability to quickly learn proprietary software systems.
Excellent time-management and organizational skills.
Proficient and accurate use of 10-key.

Responsibilities

Manage emails, letters, packages, phone calls, and other correspondence.
Process paperwork for internal or external use across various work groups.
Organize and maintain project data to assist management with reporting requirements.
Assist other service coordinators as needed to meet team objectives and deliverables.
Support day-to-day electric utility operations through customer communication, project tracking, database entry, and payroll processing.
Work overtime during emergency operations.