Service Coordinator
About The Position
The Service Coordinator will process work orders to assist Field Service Technicians, communicate information or updates as needed, and respond to customer calls and emails regarding service questions. This role involves interpreting and administering the Destiny Homes Warranty/Service Policy, representing the company professionally, and utilizing equipment and personnel efficiently. The Service Coordinator will implement a priority identification system for work orders, prioritize and schedule service to minimize complaints and manage backlog, and create/schedule service and parts requests. Responsibilities also include reviewing and approving contractor and dealer service invoices, utilizing the vendor claim process for defective parts, maintaining accurate service records, and communicating issues to the Service Manager. Additionally, the role provides assistance to associates with parts as needed.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be able to read, write and speak English/Bilingul is a plus
- Demonstrable experience effectively communicating with others, both verbal and written, is required
- Working knowledge of Microsoft Office applications is required
Nice To Haves
- High School Diploma is preferred
- Must successfully pass pre-employment requirements
- At least one year of demonstrable experience in a Customer Service role is preferred
- Bilingual is a plus
Responsibilities
- Processes work orders to assist Field Service Technicians, communicates information or updates as needed
- Responds to customer calls and emails regarding service questions
- Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions
- Represents Destiny Homes professionally and effectively
- Utilizes equipment and personnel efficiently and effectively
- Implements a priority identification system for work orders that require special handling
- Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
- Creates and schedules service and parts requests for factory, contractors and dealers
- Reviews, verifies and approves contractor and dealer service invoices prior to payment
- Utilizes vendor claim process to ensure that defective parts are returned for credit
- Maintains accurate service records and files
- Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager
- Assists associates with parts as needed
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
