Coordinateur(trice) de service / Service Coordinator

Paladin Technologies•Montreal, QC

1d•Hybrid

About The Position

Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

Requirements

1 – 3 years of previous administrative, service and or project coordination experience
Scheduling, dispatching and coordinating labor and materials within construction / low voltage security industry
Experience collecting, managing, and organizing technical documentation
Excellent communication skills – both written and verbal – with strong interpersonal abilities
Strong computer proficiency, including Microsoft Office and project software/tools.
Ability to work independently, manage time effectively, and meet tight deadlines.

Nice To Haves

Post-secondary education: Business, Construction, Engineering, Information Technology or Project Management
Experience with Microsoft D365
Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems.

Responsibilities

Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labor, communication with client).
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity.
Relay schedule & service details to technicians
Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead.
Deliver and maintain response times to customers within guaranteed response windows and send post-service reports.
Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer.
Provide ongoing two-way communication between the customer and the Service team.
Understand service capabilities and effectively communicate all offerings to the customer.
Obtain purchase orders from customers as needed.
Escalate customer complaints to the Service Coordinator II or Team Lead.
Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner.
Perform additional duties as required