Service Coordinator

84 Lumber Company • Myrtle Beach, SC

6d

About The Position

The Service Coordinator assists store locations, builders, contractors, and homeowners with service and customer service activities. The role coordinates product sourcing, material validation, scheduling, vendor communications, issue resolution, and updates to in-house software while keeping relevant parties informed.

Requirements

• Computer skills, including POS systems, inventory systems, word processing software, spreadsheets, vendor portals, and internet software.
• Ability to respond to common customer inquiries or complaints.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to analyze information about critical factors affecting resolution.
• Ability to evaluate options correctly and establish priorities.
• Communication skills, including phone etiquette and formal one-on-one interactions.
• Problem-solving ability, a sense of urgency, and ability to meet critical deadlines.
• Team-player approach, positive attitude, adaptability, and consistency.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Nice To Haves

• Blueprint reading experience.
• Construction knowledge.

Responsibilities

• Source products needed to fulfill job requirements.
• Handle inbound and outbound phone calls to respond to needs quickly and efficiently.
• Validate material needs with store locations and place orders when needed.
• Schedule activities and communicate estimated arrival times (ETAs) to relevant parties.
• Communicate with homeowners to validate information and respond to concerns.
• Continuously update in-house software with current event statuses.
• Communicate with vendors about service requests and debits.
• Resolve issues and concerns and communicate resolutions to all parties.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed