Service Coordinator - Bilingual

Masis Staffing•Webster, MA

2d•$41,000 - $48,000

About The Position

The Service Coordinator is responsible for the full life cycle of talent acquisition to fulfill the staffing needs of all clients in the branch and contribute to efficient Masis operations. The role involves managing high-volume recruiting activities, candidate and job-order generation through Masis Staffing Solution CRM software, and candidate processes from screening and interviewing through training, onboarding, and termination. The coordinator also supports payroll compliance and data handling, maintains accurate records, and works with branch leadership and clients to meet staffing and service goals. The position is based in a routine office environment and includes visits to various customer locations. It may require an extended daily work schedule, occasional weekend work, and travel.

Requirements

At least 2 years of successful recruiting or business development experience.
Strong interviewing skills and understanding of the staffing industry.
Excellent verbal and written communication skills.
Excellent interpersonal skills and good negotiation tactics.
Ability to work proactively and independently and take initiative.
Excellent time-management skills and a proven ability to meet deadlines.
Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
Proficiency with Microsoft Office Suite or related software and multiple computer software applications.
Ability to report to multiple levels of management and communicate successfully with all workforce levels.
Ability to select high-quality talent.
Ability to engage and lead team meetings.
Proven track record of driving and executing best-in-class service.
Proven sales and staffing expertise.
Ability to drive a culture of execution and understand financial reporting and statements.
High level of concentration.

Nice To Haves

College education preferred.
Ability to speak more than one language is highly desirable.

Responsibilities

Plan and execute a consistently high volume of recruiting activities.
Generate candidates and job orders through Masis Staffing Solution CRM software.
Maintain updated CRM records of employment terminations and cooperate with unemployment investigations.
Manage candidate-related processes, including screening, interviewing, training, onboarding, and termination, with attention to detail.
Maintain the fill ratio required for successful branch performance.
Develop creative recruiting strategies to attract valuable candidates.
Communicate job-order status and other client- or candidate-related matters to the Branch Manager and Business Development Manager.
Maintain confidentiality and adhere to company policies when interacting with candidates and clients.
Create recruiting and interviewing plans for open positions, collaborating with hiring managers on prescreening questions.
Build relationships with qualified candidates and develop talent pipelines for prioritized skill sets ahead of staffing needs.
Network through industry contacts, association memberships, trade groups, and employees.
Meet or exceed performance goals set by the executive team and safety-standard goals established by the Risk Department.
Implement standards, procedures, and controls to improve data-entry efficiency, accuracy, and performance.
Monitor branch compliance with Masis Staffing Solutions payroll policies and procedures.
Ensure timecards contain the necessary fields and approvals to meet industry best practices.
Troubleshoot data-entry issues and delays and design corrective actions to improve the process.
Send collected payroll data to the payroll department by the specified deadline.
Perform other duties as requested.