Onsite Service Coordinator - Bilingual

Masis Staffing•Port Deposit, MD

8d•$41,000 - $48,000•Onsite

About The Position

The Onsite Service Coordinator is responsible for the full life cycle of talent acquisition to meet staffing needs at assigned sites and contributes to efficient operations by completing duties accurately and on time. The role involves high-volume recruiting, support for branch operations, payroll management, training, mentoring, candidate and client service, and participation in additional projects and initiatives. The coordinator develops recruiting strategies and talent pipelines, manages candidate and job-order records through the company’s CRM software, and collaborates with hiring managers and branch leadership. The role also supports timecard and payroll processes, investigates employment termination records, troubleshoots data-entry issues, and helps ensure that company policies, confidentiality requirements, performance goals, and safety standards are followed. Extended daily hours, occasional weekend work, and travel may be required.

Requirements

Minimum 2 to 3 years of high-volume recruiting experience in a staffing agency setting.
Minimum 2 to 3 years of account management and relationship cultivation experience.
Proficiency in multiple computer software applications.
Excellent verbal and written communication skills.
Excellent interpersonal skills and good negotiation tactics.
Proactive and independent, with the ability to take initiative.
Excellent time-management skills and a proven ability to meet deadlines.
Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
Proficiency with Microsoft Office Suite or related software.
Ability to report to multiple levels of management and communicate successfully with all workforce levels.
Proven leadership and team-development abilities.
Ability to inspire, coach, and develop others through a shared vision and purpose.
Ability to select high-quality talent.
Ability to engage and lead team meetings.
Proven track record of driving and executing best-in-class service.
Proven sales and staffing expertise.
Ability to drive a culture of execution.
Understanding of financial reporting and statements.
High level of concentration.

Nice To Haves

College education preferred.
Ability to speak more than one language highly preferred.

Responsibilities

Plan and execute a consistently high volume of recruiting activities.
Support special initiatives assigned by the Area Service Manager and Service Manager.
Assist the Service Manager with daily branch operations, payroll management, and training new associates.
Mentor Service Coordinators to provide excellent service to applicants, temporary associates, and clients.
Generate candidates and job orders using Masis Staffing Solution CRM software.
Maintain updated employment termination records in the CRM and cooperate with unemployment investigations.
Attend to detail across candidate screening, interviewing, training, onboarding, and termination processes.
Maintain the fill ratio required for successful branch performance.
Develop creative recruiting strategies to attract valuable candidates.
Communicate job-order status and other client- or candidate-related matters to the Branch Manager and Business Development Manager.
Maintain confidentiality and comply with company policy when interacting with candidates and clients.
Create recruiting and interviewing plans for each open position, including collaborating with hiring managers on prescreening questions.
Build relationships with qualified candidates in prioritized skill sets and develop a talent pool in advance of need.
Network through industry contacts, association memberships, trade groups, and employees.
Meet or exceed executive-team performance goals and safety-standard goals established by the Risk Department.
Ensure timecards contain the fields and approvals needed to meet industry best practices.
Troubleshoot data-entry issues and delays and design corrective actions to improve the process.
Send collected payroll data to the payroll department by the specified deadline.
Perform other duties as requested.