Bilingual Program Coordinator Direct Service
About The Position
The Bilingual Program Coordinator, Direct Service provides onsite support at staff-led Community Markets for the San Francisco-Marin Food Bank. The role supports market operations, volunteer management, grocery distribution, participant services, food availability, and the co-location of support services. This is a fixed-term position anticipated to end June 30, 2028, reporting to the Program Supervisor. The position follows a Tuesday–Saturday schedule and may require some evening and weekend work. The work takes place in a hybrid environment across distribution sites and offices in San Francisco and Marin Counties, as well as at home. The role requires reliable transportation, prolonged standing, and repetitive lifting of up to 50 pounds. The starting salary is $34.45–$35.50 per hour, depending on experience.
Requirements
- Fluency in English and Cantonese, with a level 8 score on the English and Cantonese verbal assessments.
- Computer literacy and passing the Data Accuracy and Speed assessment.
- Proficiency in Microsoft Office, including Excel, Word, and Teams, and experience using a customer relationship management system.
- Ability to communicate information to diverse groups and across the organization.
- Excellent organizational and time-management skills and ability to multitask.
- Punctuality and timeliness.
- Ready access to reliable transportation.
- Ability to stand for long periods and repeatedly lift 50 pounds, and to bend, stoop, stand, walk, turn, and pivot.
- Ability to work some evenings and weekends.
Nice To Haves
- Experience working or volunteering directly with clients and/or in community engagement.
Responsibilities
- Support onsite operations at staff-led Community Markets, including site setup, product receipt, market operation, safety, and cleanup.
- Manage volunteers by training them, assigning roles, and ensuring best practices are followed.
- Help ensure that markets are welcoming and provide a positive participant experience.
- Support grocery distribution, choice management, participants, and the co-location of support services.
- Maintain food availability by ordering food, managing inventory, and assessing product movement.
- Complete administrative tasks, including sharing relevant information with team members, creating market signage and participant communications, and reporting attendance and food inventory.
- Communicate with participants through ZenDesk and use technology to track and streamline program implementation.
- Resolve complex or sensitive customer-service issues in person, by phone, or in writing; document issues and involve leadership when appropriate.
- Represent the Food Bank in the community while engaging with participants, volunteers, partners, and community members.
- Maintain required job knowledge, skills, and core competencies; attend and participate in required trainings and team meetings.
- Support other programs with direct-service and/or administrative work as needed.
- Perform other duties as assigned.
Benefits
- Generous holiday and sick time.
- Retirement savings.
- Medical, dental, life, and long-term disability coverage.
- Vacation time.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
