Bilingual Program Coordinator Direct Service (35230)

San Francisco-Marin Food Bank•San Francisco, CA

2d•Hybrid

About The Position

The Bilingual Program Coordinator, Direct Service provides onsite support at the San Francisco-Marin Food Bank’s staff-led Community Markets. This fixed-term position is anticipated to end June 30, 2028, and reports to the Program Supervisor. The role supports program implementation, volunteer management, welcoming site environments, participant support, and the effective use of technology and information to deliver and track services. The coordinator supports market operations from setup and receipt of products through distribution, safety, and cleanup. The position also helps maintain food availability, manages inventory and product movement, completes administrative and participant communications, addresses customer service issues, and represents the Food Bank in the community. The work takes place in a hybrid environment that includes distribution sites and offices in San Francisco and Marin Counties, as well as home. The schedule is Tuesday through Saturday, with some evening and weekend work required.

Requirements

Fluency in English and Cantonese; score at least 8 on the English and Cantonese verbal assessments.
Computer literacy and passing the Data Accuracy and Speed assessment.
Proficiency in Microsoft Office, including Excel, Word, and Teams, and experience using a customer relationship management system.
Ability to communicate information to diverse groups and across the organization.
Excellent organizational and time-management skills.
Ability to multitask.
Punctuality and timeliness.
Ready access to reliable transportation.
Ability to stand for long periods of time.
Ability to lift 50 pounds repetitively and bend, stoop, stand, walk, turn, and pivot.

Nice To Haves

Experience working or volunteering directly with clients and/or in community engagement.

Responsibilities

Provide onsite support at staff-led Community Markets, including volunteer management, grocery distribution, choice management, participant support, and coordination with co-located support services.
Support program implementation, including site setup, product receipt, market operations, safety, and cleanup.
Train volunteers, assign roles, and ensure best practices are followed.
Help ensure distributions are welcoming and provide a positive experience for participants.
Maintain food availability through food ordering, inventory management, and assessment of product movement.
Complete administrative tasks, including communicating pertinent information to team members, creating market signage, developing written communications for participants, and reporting attendance and food inventory.
Communicate with participants via ZenDesk and use technology to support and track program implementation.
Maintain required job knowledge, skills, and core competencies; attend and engage in required trainings and team meetings.
Represent the Food Bank in the community with participants, volunteers, partners, and community members.
Help resolve complex and sensitive customer service issues in person, by phone, or in writing; maintain related records and documentation and involve leadership when appropriate.
Support other programs with direct service and/or administrative responsibilities as needed.
Perform other duties as assigned.