Service Coordinator

Trane Technologies • Oklahoma City, OK

5d • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator in Oklahoma City, Oklahoma. The role plans, coordinates, controls, and directs operational resources to coordinate execution of service agreements and repair work. This includes procuring appropriate labor and materials so work is completed within financial standards. The coordinator interacts with customers, communicates with Field Technicians, and coordinates job priorities with Service Managers.

The work arrangement is onsite Monday through Thursday, with the employee choosing their work location on Fridays based on work needs.

Requirements

• A college or technical-school certificate or degree and one year of related experience and/or training; or a high school diploma/GED and three years of related experience and/or training.
• Excellent customer service skills and comfort and effectiveness communicating by phone.
• Strong organization, multitasking, and prioritization skills, including the ability to manage daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.
• Candidates without a four-year degree are encouraged to apply; practical experience, relevant skills, and alignment with the company's leadership principles are prioritized.

Responsibilities

• Coordinate service resources; dispatch and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project needs, skill sets, and availability.
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operations with the Parts Department and Acquisition as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.
• Procure appropriate labor and materials for work completion within financial standards.

Benefits

• Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED