Service Coordinator

United Radio Services•Town of De Witt, NY

7d•$17 - $18

About The Position

The Service Coordinator creates incoming master control orders (MCOs) and starts the repair process. This involves receiving incoming products, contacting customers for clarification, processing manufacturers’ requests, and assisting the team with miscellaneous tasks. The position also supports technicians and other service coordinators with ERP system questions and solutions, including training, testing, and development. The employee is expected to promote and adhere to United Radio’s Core Values and comply with company policies, procedures, and quality systems. Other related duties may be assigned.

Requirements

High school diploma or GED.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills, including tone of voice.
Basic knowledge of Microsoft Office Suite or similar software.
Basic understanding of mathematical concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability and desire to learn new skills.
Ability to work independently and as part of a team.
Ability to prioritize duties and responsibilities appropriately.

Nice To Haves

A secondary language is preferred.

Responsibilities

Create incoming master control orders (MCOs) and initiate the repair process.
Receive incoming products.
Contact customers for warranty and/or estimate information and clarification.
Use reporting and historical data to research and support proper, efficient processing.
Enter warranty service claims into the ERP system to receive payment from manufacturers.
Request and create inventory movement.
Assist technicians and other service coordinators with ERP system questions and solutions, including training, testing, and development.
Promote and adhere to United Radio Core Values.
Comply with United Radio policies, procedures, and quality systems.
Perform related duties as requested.