Service Coordinator

JLL • Cambridge, MA

11d • $67,200 - $67,200 • Onsite

About The Position

The Service Coordinator is an operational support role responsible for internal activities, vendor relationships, and client services, helping ensure strong service delivery across facility operations. The role combines administrative work and relationship management to support building performance and client satisfaction. Duties include coordinating service requests and projects, supporting front desk and mailroom operations, maintaining office presentation, and helping resolve issues across building services.

The position is on-site in Cambridge, Massachusetts. The work is partially sedentary and may require handling and delivering packages in multi-floor buildings, as well as bending, walking, or standing as needed. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

• High school diploma.
• At least two years of relevant experience.
• Excellent customer service and relationship-building skills.
• Strong organizational, interpersonal, and communication skills.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Must be authorized to work in the United States without visa sponsorship.
• Ability to handle packages and deliver mail/packages in multi-floor buildings, and to bend, walk, or stand as necessary.

Nice To Haves

• Three years of administrative or facilities experience supporting multiple people, preferably in commercial real estate.
• Working knowledge of conference-room audio-visual equipment.
• Mailroom experience.

Responsibilities

• Respond to work orders in a timely manner while meeting KPI requirements and providing excellent customer service.
• Coordinate with internal teams to schedule service dates for open work orders.
• Escort scheduled visitors and vendors as necessary.
• Conduct daily walkthroughs to ensure office environments are clean and organized.
• Identify opportunities to improve operations and service excellence.
• Recommend site inspections and assessments to help maintain building procedures, performance measures, and a safe workplace.
• Review, reformat, and create Standard Operating Procedures for facility operations tasks.
• Help resolve issues involving building services, including janitorial, mailroom, badging, and conference room/AV support.
• Coordinate solutions across services to maintain operational efficiency.
• Schedule and track client projects from start to completion.
• Develop and maintain client relationships and help ensure expected service levels are achieved.
• Respond to information requests and follow through on them.
• Maintain detailed communication records and communicate effectively with all levels of management with minimal supervision.
• Greet, host, and support guests, visitors, and employees, and assist with wayfinding.
• Answer incoming calls and manage visitor and parking requests.
• Update phone lists, SOPs, and other administrative materials as requested.
• Perform housekeeping duties, maintain a welcoming and clean lobby presentation, and report mechanical or other issues to the facilities group.
• Assist with coordinating and scheduling office and building maintenance activities.
• Support the onsite mailroom with packages and deliveries.
• Prepare postage and labels for mail, UPS, FedEx, and courier services.
• Perform other duties and tasks as assigned.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED