Service Coordinator

Trane Italia • Oklahoma City, OK

7d • $43,542 - $61,180 • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator in Oklahoma City, Oklahoma. The role plans, coordinates, controls, and directs operational resources to support service agreements and repair work. The coordinator procures appropriate labor and materials so work can be completed within financial standards, interacts with customers and field technicians, and coordinates job priorities with Service Managers. The position is onsite Monday through Thursday, with the option to choose the work location on Fridays based on work requirements.

Requirements

• Have a college or technical school certificate/degree and one year of related experience and/or training, or a high school diploma/GED and three years of related experience and/or training.
• Demonstrate excellent customer service skills and be comfortable and effective communicating by phone.
• Be organized and able to multitask and prioritize daily interruptions.
• Have strong attention to detail and be comfortable working in a fast-paced environment.
• Have knowledge of Word, Excel, Outlook, and Windows.
• Be flexible to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.

Responsibilities

• Coordinate service resources and dispatch and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project needs, skill sets, and availability.
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operational interactions with the Parts Department and Acquisition as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.

Benefits

• Health insurance and holistic wellness programs, including incentives, available from day one for employees and their families.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED