Service Coordinator (Customer Support & Billing)

Paul Davis of NW Chicago • Chicago, IL

8d • $45,000 - $57,000 • Onsite

About The Position

When disaster strikes, we help homeowners and businesses recover from water, fire, and storm damage. As a Restoration Office Coordinator, you are the hub of our operation—handling customer calls, coordinating job schedules, and supporting invoicing and job costing to keep projects moving and cash flow healthy. This is a fast-paced role that combines customer service, coordination, and bookkeeping. We need a detail-oriented, organized professional who enjoys balancing customer interaction with financial accuracy and operational coordination. This role is ideal for someone who is comfortable on the phone, can manage multiple priorities, and takes ownership of both front-office communication and back-office support.

Requirements

• Strong communication skills (phone and email)
• Highly organized and detail-oriented
• Comfortable managing multiple tasks at once
• Ability to stay calm and professional in urgent situations

Nice To Haves

• Experience with QuickBooks or bookkeeping preferred
• Administrative, dispatch, or coordination experience
• Construction, restoration, or insurance billing experience
• Familiarity with job costing or project-based work

Responsibilities

• Answer incoming calls and assist customers experiencing property damage
• Collect job details and set up new claims
• Schedule inspections, mitigation, and follow-up work
• Keep customers informed on job status and next steps
• Track job costs (labor, materials, subcontractors)
• Create and send invoices to customers and insurance carriers
• Reconcile vendor bills and job expenses
• Assist with AR follow-up on outstanding invoices
• Maintain complete and organized job files (RMS, QuickBooks, etc.)
• Ensure documentation is accurate and up to date
• Support project managers with job documentation and billing

Benefits

• Competitive pay: $45,000–55,000
• Paid time off and benefits options
• Performance bonuses
• Growth opportunities as the business expands
• Team-focused culture with real impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed