Service Billing Coordinator

Sciens Building Solutions • Allentown, PA

8d

About The Position

The Service Billing Coordinator generates and processes invoices for products and services, maintains accurate billing information, and reconciles billing records with financial systems. The role reviews client purchase orders and booking documents, sets up monitoring and service agreements, projects, and change orders in the ERP system, and processes estimate changes and monthly project charges. It also supports project and financial administration through WIP analysis, time entry from weekly timesheets, project closeout, and month-end close. In addition, the coordinator handles incoming calls and billing inquiries, provides customer service, relays messages, and performs general administrative tasks including filing, data entry, and record maintenance.

Requirements

• High school diploma or equivalent.
• Proven experience as a billing clerk, administrative assistant, or in a similar role.
• Proficiency with office software, such as Microsoft Office Suite, spreadsheets, and email.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Demonstrated customer service skills and professionalism.
• Discretion in handling confidential information.

Nice To Haves

• Familiarity with billing software and financial systems.
• Familiarity with government contracts or compliance reporting with M/WBE programs.

Responsibilities

• Generate and process invoices for products and services provided to clients and customers.
• Collaborate with departments to support workflow and customer service.
• Ensure accurate billing information and rates are used for transactions.
• Reconcile billing records with financial systems.
• Address billing inquiries and resolve issues promptly and professionally.
• Review client purchase orders for invoicing accuracy and acceptance.
• Reconcile monitoring statements with vendor and customer billing.
• Compile data for financial reports and administrative purposes.
• Review booking documents and set up new monitoring and service agreements in the ERP system accurately and on time.
• Manage incoming phone calls and direct them to appropriate departments or individuals.
• Provide courteous phone customer service, take detailed messages, and relay information to relevant team members.
• Facilitate accurate and timely communication within the organization.
• Perform administrative tasks such as filing, data entry, and record maintenance.
• Review booking documents and set up new projects, change orders, and service agreements in the ERP system.
• Process estimate changes for active projects.
• Review and validate monthly charges to active projects and resolve discrepancies.
• Assist with WIP analysis after each payroll cycle.
• Enter job time from weekly timesheets.
• Close out completed projects in the ERP system.
• Assist with month-end close.

Benefits

• Paid time off plan and holidays.
• 401(k) matching.
• Short-term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED