Service Billing Coordinator

Sciens Building Solutions•Allentown, PA

10d

About The Position

The Service Billing Coordinator generates and processes invoices for products and services provided to clients and customers, ensuring accurate billing information and rates. The role reconciles billing records with financial systems and monitoring statements with vendor and customer billing, responds to billing inquiries, and reviews client purchase orders for invoicing accuracy and acceptance. It also compiles data for financial reports and administrative purposes. The coordinator reviews booking documents and accurately and promptly sets up monitoring and service agreements, projects, and change orders in the ERP system. Additional project accounting duties include processing estimate changes, validating monthly charges to active projects and resolving discrepancies, assisting with work-in-progress (WIP) analysis after payroll cycles, entering job time from weekly timesheets, closing completed projects in the ERP system, and assisting with month-end close. The position also supports customer service and office administration by managing incoming calls, directing callers, taking and relaying messages, maintaining effective internal communication, and completing filing, data entry, and record-maintenance tasks. The coordinator collaborates with other departments and handles confidential information with discretion.

Requirements

High school diploma or equivalent.
Proven experience as a billing clerk, administrative assistant, or in a similar role.
Proficiency with office software, such as Microsoft Office Suite, spreadsheets, and email.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Attention to detail and a high level of accuracy.
Ability to handle multiple tasks efficiently and meet deadlines.
Demonstrated customer service skills and professionalism.
Discretion in handling confidential information.

Nice To Haves

Familiarity with government contracts or compliance reporting with M/WBE programs.
Familiarity with billing software and financial systems.

Responsibilities

Generate and process invoices for products and services provided to clients and customers.
Collaborate with various departments to support workflow and customer service.
Ensure accurate billing information and rates are used for each transaction.
Reconcile billing records with financial systems.
Address client billing inquiries and resolve issues promptly and professionally.
Review client purchase orders for invoicing accuracy and acceptance.
Reconcile monitoring statements with issued vendor and customer billing.
Compile data for financial reports and administrative purposes.
Review booking documents and set up monitoring and service agreements in the ERP system accurately and on time.
Manage incoming phone calls and direct them to appropriate departments or individuals.
Provide courteous phone service, respond to inquiries, resolve issues, take detailed messages, and relay information to relevant team members.
Facilitate accurate and timely internal communication.
Assist with filing, data entry, and record maintenance.
Set up new projects, change orders, and service agreements in the ERP system after reviewing booking documents.
Process estimate changes for active projects.
Review and validate monthly charges to active projects and resolve discrepancies.
Assist with WIP analysis after each payroll cycle.
Enter time charged to jobs from weekly timesheets.
Close out completed projects in the ERP system.
Assist with month-end close.