Coordonnateur du Service / Service Coordinator
About The Position
Sentinel Dock & Door Solutions is a Canadian company that provides commercial dock and door services. Established in 2025 by Trivest Partners, a private equity firm, Sentinel was formed through the acquisition of the following regional service providers. These companies specialize in the installation, repair, and maintenance of overhead doors, dock levelers, and related equipment for commercial and industrial facilities. Door Doctor located in Lachine, Quebec is currently recruiting a Service Coordinator, to add to our growing team! The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.
Requirements
- Prior experience in service coordination, dispatch, or administrative role (preferably in construction, trades, or a service-based industry)
- Strong communication skills—written and verbal
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Excellent organizational skills and ability to multitask
- Customer-focused, with a positive attitude and problem-solving mindset
- Ability to work well under pressure and adapt to a changing environment
Nice To Haves
- experience with service management or dispatch software an asset (e.g., Service Titan, Jobber, Jonas)
Responsibilities
- Coordinate daily technician schedules, dispatch work orders, and optimize routes to ensure timely delivery service.
- Serve as the primary point of contact for customers requesting service. Provide updates, follow-ups, and solutions to service inquiries.
- Open, close, and track service work orders in the system. Ensure accuracy in data entry and documentation.
- Assist in ordering and managing parts required for service jobs. Liaise with suppliers and technicians to ensure timely availability.
- Provide logistical and administrative support to field service technicians. Confirm site access, required tools, and job-specific instructions.
- Work with the finance team to ensure all completed work is invoiced accurately and promptly.
- Maintain daily/weekly service reports, tracking key metrics such as response time, job completion rate, and technician utilization.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
