Coordonnateur(trice) de propriété / Property Coordinator

JLL • Montreal, QC

2d • Onsite

About The Position

As a Property Coordinator at JLL, you will serve as the primary point of contact for tenants and visitors while ensuring seamless daily operations of commercial properties. This role combines exceptional customer service with administrative expertise to maintain high-quality business relationships and operational efficiency. You will actively contribute to JLL's commitment to excellence by managing tenant relations, coordinating building services, and supporting environmental certification processes while ensuring compliance with lease obligations and building procedures.

Requirements

• High School Diploma or equivalent
• Minimum 2-3 years of relevant experience in a similar customer service or administrative role
• Exceptional management, communication, and customer service skills
• Proficiency in Microsoft Office Suite (Word and Excel)
• Fluency in both French and English (oral and written communication)
• Strong organizational skills with ability to effectively manage multiple priorities
• Demonstrated teamwork capabilities and commitment to continuous quality improvement

Nice To Haves

• Experience in commercial real estate operations or property management
• Knowledge of building emergency procedures and safety protocols
• Familiarity with SharePoint and property management software systems
• Understanding of lease administration and tenant relations best practices
• Experience with environmental certification processes (LEED, BOMA BEST, etc.)
• Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

Responsibilities

• Welcome and assist office clients and visitors during business hours, providing exceptional customer service
• Manage tenant receivables by conducting collection follow-ups, documenting case notes, and monitoring the complete collection process
• Coordinate conference room activities and building services while liaising with tenants, operations staff, suppliers, and subcontractors
• Prepare bilingual communications, translate documents, and invoice tenants for services on a monthly basis
• Monitor and maintain compliance with lease clauses, building rules, and common area usage regulations through the Tenant Guide
• Supervise tenant move-in and move-out processes including elevator scheduling, access card distribution, and stakeholder coordination
• Analyze service quality metrics and resolve tenant complaints to ensure optimal satisfaction levels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED