Service Coordinator

J. F. Ahern Co.•Davenport, IA

5d•Hybrid

About The Position

Ahern is hiring a Service Coordinator in Davenport, Iowa. The role coordinates service requests for Ahern customers by receiving incoming calls and scheduling technicians for emergency service and preventative maintenance visits. It also supports service operations through parts ordering, purchase orders, customer billing inquiries, proposal and bidding documents, maintenance contracts and renewals, customer database maintenance, monthly reporting, and other administrative tasks. The position contributes to providing exceptional customer service to Ahern’s service customers in the Davenport area.

Requirements

Completed Associate’s degree in an administrative program or equivalent administrative support experience of three to five years.
Excellent customer service skills.
Strong attention to detail.
Ability to thrive in a fast-paced, deadline-driven work environment.
Proficiency in Microsoft Office 2016.
Technical inclination and ability to learn industry-specific software.

Nice To Haves

Administrative support experience in the construction industry.

Responsibilities

Take incoming service calls and schedule technicians for emergency requests and preventative maintenance visits.
Coordinate part ordering and issue purchase orders.
Assist customers with invoicing and billing questions.
Assist with assembling proposal and bidding documents.
Process maintenance contracts and renewals.
Maintain customer database information.
Generate monthly reports and perform other administrative tasks.
Provide exceptional customer service to Ahern’s service customers in the Davenport area.