Service Coordinator
NextGen Security LLC•Exton, PA
•Onsite
About The Position
NextGen Security LLC is seeking a self-motivated individual to join their fast-growing and dynamic team as a Service Coordinator. This role is highly regarded within the company and is crucial for providing the level of service excellence that customers expect. The position primarily focuses on the coordination of processing activities for the Service Department and involves fielding and directing inbound calls during business hours.
Requirements
- Bachelor or equivalent degree or experience
- Service or Operational experience preferred
- Experience with Microsoft Word, Excel, and Outlook.
- Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company
- Must possess a positive attitude and be willing to interact with customer, co-workers, and other personnel at all times
- Commitment to integrity and to the Company Standards and Procedures
- Attention to detail and accuracy is a must
Responsibilities
- Scheduling Technicians and Sub-Contractors
- Scheduling Service Calls
- Scheduling Site Surveys & Preventative Maintenance Calls
- Providedetailed weekly service reportsas required by Clients
- Tracking service calls and technician productivity
- Requesting RMAs for service parts & repairs
Benefits
- Compensation based upon background and experience
- Full benefits package
- Vacation
- Cellphone Allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
