Service Coordinator

Southern Dock Products of Charlotte, a Division of DuraServ•Florence, KY

98d•Onsite

About The Position

DuraServ is hiring a Service Coordinator to serve as the operational coordination center for a branch supporting commercial dock and door systems. The role connects customers, field technicians, parts suppliers, and management to ensure service work moves from the initial customer contact through dispatch, completion, invoicing, and recordkeeping. The position is office-based at the branch and is not remote or hybrid. The Service Coordinator handles incoming calls and emails, routes sales and service leads, schedules and dispatches technicians, prepares service orders, orders parts, and maintains accurate parts and work-order records. The role also invoices service and planned maintenance work, posts vendor invoices for Accounts Payable, processes customer credit card payments, and supports warehouse and other office duties as assigned. Success requires responsiveness, strong organization, accuracy, professional communication, and comfort working in a fast-paced, high-volume environment.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Strong organizational and communication skills, including the ability to manage multiple priorities without losing quality.
Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are essential.

Nice To Haves

1–3 years of experience in service coordination, dispatch, administration, or operations support.
Experience with work order management, invoicing, or service administration in a field service or similar environment.
Experience in the commercial dock and door, mechanical services, or industrial services industry.

Responsibilities

Answer inbound calls and email communications, respond professionally to customer inquiries, and return calls promptly.
Review incoming sales and service leads and coordinate their delegation to the appropriate person.
Serve as a professional point of contact for internal and external customers.
Schedule and dispatch service calls, matching technicians to jobs and providing appropriate information.
Create and accurately prepare service orders in the system of record, coordinating with management and technicians to ensure work orders are complete and timely.
Order parts needed for service work and maintain accurate records of parts orders.
Invoice service work and planned maintenance accurately and on time.
Post vendor invoices for Accounts Payable.
Process customer credit card payments promptly and ensure records are securely and appropriately filed.
Conduct warehouse-related duties as assigned.
Support additional office functions as directed by the Operations Manager or Division Vice President.